Constituent Based

Traditional eCRM solutions force you to use multiple applications to manage your different relationships. Our solution gives you a single application that connects your enterprise.

Adapt to your users

Bottom line is, if your people don't use the solution, you company will never reach your anticipated return on investment. To drive effectiveness, YOUcentric can be personalized so that each business user has exactly the information and functionality they need to do their job and to interact with the customer. You define what each user sees.

Enterprise-level users: These are traditional users within your organization. Our solution offers access to information at all levels. For example, each of your sales reps may have access to the customers and prospects in only their territories, as well as price schedules and product information; while the VP of Sales may have access to sales forecasts for the entire organization.

Customers: The solution can provide customers with order history, status, invoicing information, issue tracking, and customer service.

Partners: Indirect channels, resellers, vendors, suppliers, VARs. The solution offers these external users access to information that can help close sales and conduct customer outreach. For example, a reseller may have access to only the leads that have been distributed to him and may see a different price schedule than a direct sales rep and only limited product information.

Unknowns: The solution can provide information to anyone who visits your Web site including potential customers, employees, and investors.

YOUcentric, Inc
6000 Fairview Road, Suite 405
Charlotte, NC 28210
(704) 643-1000 or (877) 462-3384

info@youcentric.com

http://www.youcentric.com/sun